SMS program & opt-in policy
Last updated July 2026
Loyalty programs powered by Perkaria send text messages to their members under the local business's own brand — for example Rockaberry Jean-Talon in Montréal, our flagship deployment. This page describes what members receive, exactly how their consent is collected, and how they can opt out at any time.
The consent step, as shown to members
Who sends the messages
Messages are sent by the loyalty program of the participating business, which is named as the sender in every message. Perkaria operates the sending infrastructure on the business's behalf, from a Canadian toll-free number.
How members opt in
Members join a program either in person at the counter — by giving their mobile number to staff to create their loyalty account — or online through the member portal. Consent to promotional SMS is collected separately from account creation, through the explicit, unchecked-by-default checkbox reproduced above. It is recorded with a timestamp, and joining the program never requires it.
What members receive
Account messages (transactional): one-time sign-in links, reward codes and confirmations, sent only when the member requests or triggers them. Promotional messages: offers and promotions, sent only with recorded consent, capped at 2 messages per week and never between 9 p.m. and 9 a.m. (Eastern). Message and data rates may apply.
Opting out and getting help
Replying STOP (or ARRET, in French) to any message immediately stops promotional SMS; the opt-out is honored both at the carrier level and in the program's consent records. Replying HELP (or AIDE) returns assistance information. Members can also withdraw consent at any time from their member profile, and every promotional email contains an unsubscribe link.
Contact
Questions about this policy or about a specific program's messages can be sent to the email address in the footer, or to the participating business directly.