Your regulars don't leave. They just stop rebooking.
Perkaria adds loyalty, gift cards and win-back to your salon, spa or barbershop — points on services and on the shelf, tiers you define, and a text when a regular is running late on their cycle. It sits beside your booking tool and your POS. Nothing to integrate.
Sound familiar?
What the front desk actually deals with
The 10 a.m. hole in the book
A colour blocks two hours, the client doesn't show, and the station sits cold through the best part of the morning. Nobody's tracking who has done it twice, and the client has nothing invested in the relationship worth protecting.
Nobody rebooks at the desk
The cut lands, the client says they'll text you, and the six-week cycle stretches to nine, then fourteen. By the time it registers, they've tried the place near their office. Your book never says a regular is late — only, eventually, that they're gone.
The shelf that doesn't move
You recommend the shampoo, they buy it once at the desk, then reorder it online at 11 p.m. The retail margin walks out the door, and nothing makes the tube worth buying from the chair that recommended it.
How Perkaria fits
How the program answers
Points on the chair and on the shelf
One points-per-dollar rule covers the cut, the colour, the facial and the pomade at the desk — retail earns exactly like service does. On top of it, tiers you define yourself: a client who reaches your threshold gets the perk you choose to honour, and priority booking is the one most salons pick. The counter app shows their tier the moment the desk pulls them up, so the perk actually gets given instead of quietly forgotten. Caps, bonus events and birthday bonuses are yours to set.
LoyaltySee who's overdue, not just who's gone
The dashboard ranks members by how long it's been and what they spend — the lapsed-regulars list is the one to read on a Monday. Alongside it: visits per member per month, your top clients, gift-card liability, and a weekly digest in your inbox. It doesn't announce a departure. It flags the client who is only late, while that's still all they are.
InsightsOne text, in the right week
Pick the lapsed list, send a bilingual text, done. The guardrails are enforced, not suggested: nothing sends between 9 p.m. and 9 a.m., a hard cap of two marketing messages per member per week, consent required before the first one, and STOP or ARRÊT honoured instantly. Quiet clients stay quiet; the ones who opted in hear from you once, in the week it matters.
CampaignsA starting recipe for a salon
1 point per dollar, on services and retail alike. A tier set at the visit count your real regulars already hit, unlocking priority booking and first call on cancellation slots. A win-back text to anyone 45 days past their last visit — roughly a colour cycle and a half, so it lands while they're only late.
A suggestion, not a default. The rate, the caps, the tier threshold, the perk and the lapse window are all yours to set in the dashboard — and these numbers are ours, not an industry benchmark. Start from the cycle your book actually runs on.
A suggestion to start the conversation — not a fixed package and not a prediction. We configure the real numbers with you on the demo call.
Questions
Questions we get asked
We already use a booking system. Does Perkaria replace it?
No — and it doesn't try to. Perkaria takes no appointments and holds no calendar. It runs the loyalty, gift-card and win-back side beside whatever you book in, and reads visits and spend from your POS's daily sales export. Any POS that can export its sales works: no API, no integration project.
Do gift certificates expire?
Never. Québec's Consumer Protection Act forbids expiry dates and dormancy fees on gift cards, and Perkaria is built that way — a balance bought in December is still whole three years later. Clients check the remaining balance themselves on a public page, which takes the how-much-is-left-on-this call away from your desk.
How does a client end up with a card on their phone?
Your front desk enrolls them. It's a staff action at the counter, takes about thirty seconds, and starts with consent — there's no QR code on the mirror for self-serve sign-up. Once enrolled, the client gets a text with a magic link to their wallet card: points, punch card and their member QR, in French or English, no app store. Points post as pending and are confirmed the next morning, when the overnight reconciliation matches them against your sales export.
Ready to meet your regulars?
Book a 20-minute demo — we'll set up a sample program with your brand on it, live, while we talk.