Turn happy regulars into public reviews.
Perkaria asks your members for a rating after a visit that actually happened, thanks everyone who answers, and gives the happy ones a one-tap way to say it on Google. The rest reaches you privately — before it reaches anyone else.
The funnel, end to end
The ask
It goes out after a visit that actually happened
No pop-up at the register, no clipboard by the door. Perkaria waits until a member reaches the visit count you set — counted only from visits verified against your daily sales export — then sends the ask by text, or by email if that's the consent you hold.
- Triggers on the visit you choose — the 3rd, the 5th, whatever fits your counter
- Optional second trigger: the first time a member redeems a reward
- Once per member, ever — you can still send one by hand from the dashboard
- Only verified visits count: the ones reconciled against the day's sales export
The compliance core
Every member who rates gets the thank-you
The reward pays for the rating, not for a good rating. One star and five stars earn exactly the same code, granted the moment the rating is submitted. That single rule is what keeps the whole funnel clean — everything else is built on top of it.
- Same reward at 1★ as at 5★ — no score conditions anywhere
- You set the thank-you and how many days its code stays valid
- Granted once per ask — a double-tap or a retry never issues two codes
- The reward is never tied to posting anything in public
The public path
4–5 stars: an uncompensated invitation to Google
With the reward already in hand, 4–5★ raters see one more thing: a plain link to your Google listing. Nothing extra is offered for using it, and walking past it costs them nothing.
- The share option appears after the reward is granted, never before
- Nothing is given for posting — the link is just a link
- 4–5★ raters can also let you show their words as a testimonial, first name only
- Your dashboard follows the funnel: sent → opened → rated → Google clicks
The private path
3 stars or less reaches you before it reaches anyone else
A quiet disappointment almost never gets said out loud — the customer just stops coming. Here it lands in your private feedback queue the moment it's submitted, comment attached, while you can still fix it.
- Ratings of 3 or less stay private forever — they can never be published
- The comment, the member's first name and their number are right there, so you can make it right
- Mark it handled with an internal note, kept on the record
- Nobody is blocked from posting publicly on their own — we simply don't hand them a link
Consent & timing
The ask obeys the same rules as your campaigns
The review invitation goes out through the same messaging guard as every campaign you send. There is no reviews exception.
Consent first
No consent on file, no send. The ask simply isn't delivered — the member can still find it on their wallet card the next time they open it.
Quiet hours, 9 pm – 9 am
Nothing leaves at night. The send is suppressed with its reason logged, and you can still send the ask by hand from the dashboard.
Two marketing messages a week, maximum
The review ask counts against the same weekly cap as your offers. If the member's week is full, it doesn't go.
STOP is honoured instantly
One word ends every marketing message, review asks included. Nothing more is sent, no exceptions, no delay.
Every send — and every suppression — is logged. Each member gets the ask in their language, French by default.
FAQ
Three things owners ask first
Does this violate Google's review policies?
No — the mechanic is built specifically to avoid it. Review-gating means screening customers so only the happy ones are pushed toward a public review, or paying for a public post. Neither happens here. Every member who receives the ask can rate, and the thank-you is granted for the internal 1–5 rating itself — identical at one star and at five. Nothing is ever given for posting on Google: the share link appears only after the reward is already granted, and it is a plain link to your listing. Raters at 3 or less aren't blocked from Google — their comment comes to you instead of a link going to them, and they stay free to post publicly on their own.
When does the ask go out, and how often will a customer get one?
After the visit count you set — counted only from visits verified against your sales export — and, if you want it, after a first reward redemption. Once per member, ever, unless you send one by hand from the dashboard. It leaves by text when you hold SMS consent, by email when that's the consent you hold instead, and never inside quiet hours (9 pm – 9 am) or past the two-marketing-messages-a-week cap.
Do we have to use the Google step?
No. Your Google review URL is a field in your settings: paste it in and 4–5★ raters see the share option; leave it empty and nobody ever sees it. The rating, the thank-you reward and the private feedback path work exactly the same either way.
Keep reading
Where reviews fit
Ready to meet your regulars?
Book a 20-minute demo — we'll set up a sample program with your brand on it, live, while we talk.