Nobody quits in one day. They just come a little less.
Perkaria adds a loyalty layer to your front desk: a stamp each time a member shows up, points on what they buy at the bar or the shop, and a text when someone's routine starts to slip. It runs beside your membership software and replaces none of it.
Sound familiar?
What the front desk sees before the cancellation does
The habit ends weeks before the membership
Three visits a week becomes two, then one, then a month of nothing. Your billing system notices on the day the payment stops. By then the decision was made long ago, and nobody said a word while it was still only a slow month.
Showing up earns nothing
The member who came 140 times this year and the one who came six times pay the same and are treated the same. The thing you most want from people, walking through the door, is the one thing your program never acknowledges.
The bar and the shop are an afterthought
The smoothie, the chalk, the grip socks, the day pass for a friend: real margin, bought on impulse, tracked nowhere. Nothing ties those purchases to the person, so nothing gives them a reason to buy the next one from you.
How Perkaria fits
What Perkaria adds at the desk
A stamp for walking in
Your desk scans a key tag or the member's code on their phone, or types a phone number, and the visit earns a stamp. A full card pays the reward you chose. Run points per dollar alongside it and the juice bar and the pro shop count too. Stamps show as pending at once and are confirmed overnight.
LoyaltyA text when the rhythm breaks
Campaigns can target members against their own rhythm instead of a fixed number of days: someone who comes three times a week is picked up within a week of going quiet, a once-a-week member after two. Members with fewer than four visits are never targeted, because there is no rhythm to measure yet. Consent, quiet hours and a two-message weekly cap apply to every send.
CampaignsGift cards for the friend who keeps saying they'll come
A gift card is money in the till now and a first visit later, and December and January are when people buy them. Under Québec's Consumer Protection Act the balance never expires and carries no dormancy fee, so there is no expiry rule for you to manage. The holder checks the balance on a public page.
Gift cardsA starting recipe for a gym or a studio
A suggestion, not a rule: a 12-stamp card, one stamp per visit, with a reward that costs you little and feels like something, such as a smoothie or a guest pass. Then one win-back message aimed at members who are overdue against their own rhythm, rather than everyone past a fixed number of days.
The card length, the reward and who gets the message are all yours to set. Cap stamps at one per transaction so a visit is a visit; any member who still collects two or more in a day shows up in your end-of-day report.
A suggestion to start the conversation — not a fixed package and not a prediction. We configure the real numbers with you on the demo call.
Questions
Questions we get asked
Does Perkaria replace my membership or booking software?
No, and it does not try to. Perkaria sells no memberships, bills nothing, books no classes and opens no doors. It runs the loyalty, gift-card and win-back side beside whatever you already use. If you run points on purchases, it reads spend from the daily sales export of your POS.
Can a stamp card work as a 10-class pack?
No. A stamp card is a reward card: members collect stamps and a full card pays a reward. It does not count down prepaid classes, and it should not be sold as one. Keep class packs in your booking tool and use the stamp card to reward attendance on top.
How does a member get a stamp at check-in?
A staff member records it at the desk, on a PIN-protected tablet: a scan of the member's key tag or of the code on their phone, or a phone number typed in. It takes a few seconds. There is no turnstile integration and no self check-in, so a stamp always has a person behind it.
Ready to meet your regulars?
Book a 20-minute demo — we'll set up a sample program with your brand on it, live, while we talk.